團購細則 Group Buy FAQs

選購過程

  1. 請在指定團購時間內到mall.uncle-e.co.uk 選購產品，並放在「購物籃」內
  2. 完成選購後，按「購物籃」結賬。
  3. 系統會指示你登入。 如果你尚未成為員，請先登記成為會員，然後你會收到電郵信件啟動會籍。成為會員後可以在每次銷費賺取ePoints 積分以換取禮品🎁。按此查閱使用方法和條款
  4. 然後選擇你的取貨地點及時間，並按“Check Out"。
  5. 請填上填上信用卡資料，Billing Address 及電話（必須填，以方便收貨時聯絡，請盡量使用WhatsApp 群組的登記電話以接收信息）
  6. 最後按 Pay now 結賬，完成附款。
  7. 付款後系統會發出確認電郵。請保留電郵以作收費記錄，同時記住一個四位數字「訂單號碼」（Order Number）並在收貨時提供此訂單號碼以領取貨品。
  8. 如果你想使用 ePoints 換取禮物，請在結賬前按左下角的橙色（ePoints ）按鈕，並按指示換取禮品。
  9. 請密切留意各區茂里群組，以得知最新開團資訊，收貨地點更新及特別優惠情報。
  10. 客戶必須確認向我們提供的所有資料均為完整、準確及最新的資料。如客戶的個人資料有任何變動，請在mall.uncle-e.co.uk更新個人資料，以便接收我們發出的任何訊息。
  11. 客戶不能將自己的積分出售、交換、轉移或轉讓予任何人。
  12. 取消賬戶後，所有累積積分及尚未領取的獎賞將會作廢。
  13. 由於運截車輛位置所限，當訂單數量超出負荷時，團購活動會立即截龍，在截龍後所落的的訂單將會成為後備名單，並另行安排日期及時間交收。不便之處，敬請原諒。

收取貨物

  1. 阿茂將會在團購截止後安排點心廠準備貨品，在整理好後阿茂會安排最後發貨日期及時間，並以電郵發送通知大家取貨時間及地點。
  2. 請各位在交收時自備保溫袋及冰塊，以確保冷凍食品在運送回家的時間仍然保持冰涷狀態。
  3. 客戶請準時到指定收貨地點收取貨品，逾時不侯。
  4. 阿茂到達收貨地點時將會在當區的 WhatsApp 群組（如 “雷丁茂里 Uncle E@Reading) 上通知大家停車地點。請大家前來取貨。
  5. 收貨時請大家提供訂單編號和姓名以便查核。如有需要，阿茂有權要求客戶提供“確定訂單”電郵以查核繳費狀態或其他資料。請大家見諒。 
  6. 所有因客戶逾時到達或臨時取消而未能領取之貨品因食物衛生原因將被註銷。該訂單將不會另作退款或賠償。敬請留意。
  7. 所有冰鮮貨品在運輸途中已經過冷凍及保溫處理，確保仍然處於冰凍狀態以保持食物衛生。唯可能在食物表面出現輕微溶雪或包裝盒有凝結水點實屬無可被免。貴客請在收貨時檢查貨品狀態，如有問題可即時提出，我們按情況將作出無條件退款安排，以確保大家健康及權益。
  8. 當完成交收後，客戶需自行妥善處理有關貨品，阿茂將不會負責往後因客人不妥善保溫、不妥善管理及儲存食物而引起的食品變質情況或其他問題而引起的報廢或對健康構成影響，阿茂將不會承擔責任及賠償。
  9. 如遇到個別貨物出現缺貨情況，我們會另行退款給客戶，退款將於5－7個工作天發放到你的支付戶口上。
  10. 如有退款，客戶在有關購物中賺取的積分將從該客戶的賬戶中扣除。

 訂單修改或取消

  1. 顧客如想修改或取消訂單，請在團購截止前（之後恕未能處理）登入mall.uncle-e.co.uk 會員後，可以在戶口內提出。我們將安排退款，退款將於5－7個工作天發放到你的支付戶口上。如逾時仍未能收到退款，請電郵至cs@uncle-e.co.uk或WhatsApp 與我們聯絡。
  2. 先登入系統，並按個人資料鍵。然後按 "Cancel or Edit"
  3. 按“Edit Order"  或 “Cancel Order" 以修改或取消訂單。
  4. 你亦可以在“確定電郵”中找到修改或取消訂單按鈕。
  5. 當按下“修改訂單後，你會看到以下信息。系統會先取消你原有訂單，並在5－7個工作天內退款給你。然後會重新建立一張新的訂單。
  6. 要取消訂單，請按“取消訂單”，並按確定。統會取消你的訂單，並在5－7個工作天內退款給你。

 

 

修改個人資料


 

一般事項

  1. 我們可能會不時更新本條款。如本條款有任何重大變更，我們將透過於網站或社交平台公佈的方式通知客戶。我們發出通知後，如客戶繼續使用客戶的賬戶，即表示客戶同意我們修訂後的條款。如客戶不同意該等修訂，客戶可以隨時選擇取消客戶的賬戶。
  2. 本條款和我們的私隱政策是用中文編寫，可以翻譯成英文或任何其他語言。如中文版本與任何翻譯版本之間有任何歧義，概以中文版本為準。
  3. 如客戶對本條款有任何疑問，請發電郵至cs@uncle-e.co.uk查詢。
  4. 如有任何爭議，阿茂保留最終裁決權。

 

Ordering process

  1. Please visit mall.uncle-e.co.uk to purchase products during the group buying period and put them in the "shopping cart"
  2. After completing your purchase, click "Shopping cart" to check out.
  3. You will be asked to log in. If you are not a member yet, please register as a member first, and then you will receive an email to activate your membership. After becoming a member, you can earn ePoints for every purchase and redeem them for gifts🎁.
  4. Then select your pickup location and time, and fill in your credit card information.
  5. Please fill in the Billing Address and phone number (required to facilitate contact when receiving the goods, please try to use the registered phone number in the WhatsApp group to receive information).
  6. Finally, press Paid to check out and complete the attachment.
  7. The system will send a confirmation email after payment is made. Please keep your email for charging records, and remember a four-digit "Order Number" and provide this number when receiving the goods to collect the goods.
  8. If you would like to use ePoints to redeem gifts, please press the orange (ePoints) button in the lower left corner before checkout and follow the instructions to redeem gifts.
  9. Please pay close attention to the Maoli groups in each district to learn the latest tour information, delivery location updates and special discount information.
  10. Customers must confirm that all information provided to us is complete, accurate and up-to-date. If there are any changes to the customer's personal information, please update the personal information at mall.uncle-e.co.uk in order to receive any messages from us.
  11. Customers cannot sell, exchange, transfer or assign their points to anyone.
  12. After canceling the account, all accumulated points and unclaimed rewards will be forfeited.
  13. Due to the limited space of transportation vehicles, when the order quantity exceeds the capacity, the group buying activity will be immediately cut off. Orders placed after the cut off will be placed on the reserve list, and a different date and time will be arranged for delivery. Sorry for any inconveniences caused.

Pickup process

  1. Uncle E will arrange for the factory to prepare the goods after the group-buy ends. After the goods are sorted, Uncle E will arrange the final date and time for pickup, and notify everyone by email of the time and place to pick up the goods.
  2. Please bring your own insulated bags and ice cubes when pickup to ensure that the frozen food is still cold when transport to home.
  3. Customers are requested to arrive at the designated pickup location on time to collect the goods. Late delivery will not be tolerated.
  4. When Uncle E arrives at the pickup location, we will notify everyone of the parking location on the local WhatsApp group (such as "Uncle E@Reading"). Everyone is encouraged to come and pick up the goods.
  5. When receiving the goods, please provide your order number and name for verification. If necessary, Uncle E has the right to require customers to provide an "order confirmation" email to check payment status or other information. Your understanding is highly appreciated.
  6. Goods that cannot be picked up due to late arrival or order cancellation by customers will be discarded due to food hygiene reasons. There will be no refunds or compensation for this order. Please pay attention.
  7. All chilled goods have been frozen and perform insulated treatment during transportation to ensure they are still frozen up to food hygiene standard. It is inevitable that there may be slight melting snow on the surface of the food or condensation on the packaging box. Please check the the goods condition when receiving. If you have any questions, you can raise them immediately. We will make unconditional refund arrangements according to ensure everyone's health and rights.
  8. After the delivery is completed, the customer must properly handle the relevant goods. Uncle E will not be responsible for the spoilage or other problems caused by the customer's improper insulation, improper management and storage of food. Responsible for the impact and compensation.
  9. If certain goods are out of stock, we will refund the customer separately. The refund will be issued to your payment account within 5-7 working days.
  10. In the event of a refund, the points earned by the customer on the relevant purchase will be deducted from the customer's account.

Order modification or cancellation

  1. If customers want to modify or cancel their order, please log in to mall.uncle-e.co.uk as a member before the group purchase deadline (it will not be processed after that), and you can make a request in your account. We will arrange a refund and the refund will be credited to your payment account within 5-7 working days. If you still have not received your refund within the time limit, please contact us via email at cs@uncle-e.co.uk or WhatsApp.

 

General

  1. We may update these Terms from time to time. If there are any major changes to these terms, we will notify customers by announcing them on our website or social platforms. If the customer continues to use the customer's account after we send the notice, the customer agrees to our revised terms. If the customer does not agree to the amendments, the customer may choose to cancel the customer's account at any time.
  2. These procedures are written in Chinese and may be translated into English or any other language. If there is any discrepancy between the Chinese version and any translated version, the Chinese version shall prevail.
  3. If the customer has any questions, please send an email to cs@uncle-e.co.uk.
  4. In case of any dispute, Uncle E reserves the right of final decision.